Please arrive 5-10 minutes before your appointment to give us enough time to customize your spa experience.
2. What kind of credit cards do you take?
We accept Visa, MasterCard and Discover. We also take American Express now.
3. Can I cancel my appointment? If so, how?
If you need to cancel your appointment, please let us know at least 2 hours before your appointment.
4. How much tips should I pay after a spa service?
A 20% tip is suggested for services like massage, facial, reflexology as these services are considered as hard work.
5. Do you accept refunds?
We do not accept refund for spa services, gift cards or spa packages, but unused products in their original packaging may be returned within 7 days for a full refund.
6. Can I ask for exchange of purchased products?
If you would like an exchange for your products, the exchange must be made within 7 days after the product is sold.
7. Should I inform the therapists and the spa of my health conditions before starting my service?
It’s very important to inform the therapists and the spa of your health condition, especially ingredients and products that you are allergic to, or any kind of sickness, diseases you have. Soothing Zen Day Spa is not responsible for the consequences if you did not tell us your health condition in advance.
8. What to do if I feel uncomfortable during my spa session?
During massage, facial or any other spa session, it is important to let your therapist know immediately if you are feeling uncomfortable, such as tingling of the skin, pain caused by too much pressure during massage. You promise to let the therapists know immediately when you feel any discomfort during spa session.
9. Is Soothing Zen Day Spa a legit and professional spa?
Yes it is. The spa only hires professional therapists and you understand that this is a legit spa and any sexual behavior is not allowed here.
10. How can I find parking?
Soothing Zen Day Spa is oppose to Charlie Brown Restaurant on Main St, Millburn, NJ, and you can easily find parking spaces by the corner of Main St/Essex St.
Payment Option: We accept both credit card and cash. Tip in cash is very much appreciated. We take Visa, Matercard, American Express and Discover.
Please respect others and keep your voice at a minimal as others are trying to relax. Do not answer phone calls and keep your phone silent.
Gratuity Policy: Please tip your massage therapists and estheticians properly if you enjoyed his or her services. Your tip will really brighten their day. A 20% tip is suggested for services like massage, reflexology and facial, as these are considered as hard work.
Cancellation Policy: Please notify us as early as possible for appointment cancellation. We understand things happen such as sickness and accidents. For appointments on holidays and festivals, we will ask credit card information to hold your appointments and if you did not come for your appointment, we will take 15% of your service fee as cancellation fee.
We understand that you may have a preference for your massage therapist or esthetician. Massage therapists and estheticians take their turns to work. If you do have a preferred therapist, please let us know in advance who you would like to schedule with before coming for your appointment.
Please note: We now accept American Express as well!
Please do not be late for your appointment. All treatments will end on time, regardless of when they start. For example, if your appointment is scheduled for 10 am, and you showed up at 10:10 am, your appointment will end at 11 am as is scheduled.